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Holland America Line
300 Elliott Ave. West
Seattle, WA 98119
www.hollandamerica.com
guest_relations@hollandamerica.com
As the winner of 17 consecutive "Best Overall Cruise Value" awards from the World Ocean & Cruise Liner Society, and consistently among the highest-rated premium cruise lines year after year in Conde Nast Traveler's "Readers' Choice Awards" and Travel + Leisure magazine's, "World's Best" awards, Holland America Line is known for gracious and attentive service. Its ships have one of the highest staff-members-to-guest ratios. Spacious staterooms average 25 percent larger and verandahs twice as large as those on other lines' ships. Dining choices include formal elegance, intimate specialty dining, casual fare and complimentary 24-hour room service.

Holland America Line's ongoing Signature of Excellence initiative has invested $525 million in shipboard enhancements including the Culinary Arts Center presented by Food & Wine magazine "a state-of-the-art onboard show kitchen" where more than 60 celebrated guest chefs and culinary experts provide cooking demonstrations and classes, Explorations Café powered by the New York Times, teens-only activity areas, new stateroom amenities including flat-panel TVs and plush-top Mariner’s Dream Beds.

With the introduction of the 2,104 passenger ms Eurodam in June, 2008, Holland America Line’s fleet grew to 14 ships, offering nearly 500 cruises from more than 25 home ports. Itineraries range from two to 108 days, visit all seven continents and all of Travel + Leisure magazine’s "Top 25 Cruise Destinations." A 15th ship, ms Nieuw Amsterdam, is scheduled to join the fleet in July 2010.

Department Telephone Number
General Office: 877-SAIL HAL (724-5425) 
Brochures / General Information: 877-SAIL HAL (724-5425) 
Individual Reservations: 877-SAIL HAL (724-5425) 
Group Reservations: 800-426-0327 
Incentive Sales: 800-445-3731 
Charter Information: 800-445-3737 
Air/Sea Arrangements: 800-628-4771 
Handicapped Passenger Services: 800-547-8493 
Guest Passenger Relations: 800-599-8256 
Travel Agent Sales Support: 800-544-0443 
Travel Agent Relations: 800-544-0443 

Destinations

• Alaska
• Amazon River
• Antarctica
• Australia / New Zealand
• Bahamas
• Baltics / Russia
• Bermuda
• Black Sea
• British Isles
• Canada / New England
• Canary Islands / North Africa
• Caribbean
• Central America
• Cruises to Nowhere
• Eastern Mediterranean / Aegean
• Far East / Orient
•  Hawaii
• India
• Ireland
• Mexico
• Panama Canal
•  Red Sea / Suez Canal
• Scandinavia / North Cape
• South America
• South Pacific / Tahiti
• Southeast Asia
• Southeast Mediterranean
• Southern Africa
• Transatlantic
• Transpacific
• West Coast U.S.
• Western Europe
• Western Mediterranean
• World Cruises

Sales Policies

Air/Sea Packages: yes
Ground Transfer Arrangements: yes
Advance Shore Excursion Bookings: yes
Early Booking Discounts: In addition to Early Advantage Brochure rates, early booking incentives will vary but occur each year.
Minimum Age for Infant/Toddler: 6 months
Minimum Age for passengers unaccompanied by an adult: 21 years
Reduced Third/Fourth Berth fares: yes
Cancellation Penalty: For most cruises and cruisetours, a full refund (except for amounts paid for Cancellation Protection Plan) will be made for written cancellations received by Holland America, 300 Elliott Ave. West, Seattle, WA 98119 at least 76 days before the date on which you are to commence travel (by air, rail, sea or otherwise). Passengers who cancel after that date for any reason, including medical or family reasons, are subject to cancellation fees. Please call Holland America Line or visit www.hollandamerica.com for complete cancellation policy details.
Senior Discount: no
Credit Cards Honored: • MasterCard • Visa • American Express • Discover
Single Supplements (%): 140-200%
Single Cabin: yes
Singles Share Program: yes

Stateroom Amenities*

TV / Radio
In-Stateroom Movies
iPod Docs / Stero
Private Safe
Direct Dial Phone
In-Stateroom Internet Access
Hair Dryer
Minibar / Refrigerator
*some amenites may not be available on all ships or in all categories

Dining

Traditional Assigned Seating
Open Seating Dining
Formal Nights
Specialty/Alternative Dining Venues
Coffeehouse/Patisserie
24-Hr Venues

Note: Special Dietary Needs on request, advance notice required.

Gratuity

Automatically Added to Account
Optional / Customary at End of Cruise

Children & Families

Babysitting
Cartoons
Children's Movies
Children's Playroom
Children Only Pool
Cribs
Educational Programs / Classes
Family Staterooms
Games / Contests
Organized Children's Parties
Organized Age-Specific Activities
Reduced Cruise Rate
Teen Counselors
Teen Center/Disco
Youth Counselors

Meetings and Conferences

Audio Visual Equipment
Business Center Services
Computer Equipment
Conference Dining
E-mail Access
Meeting Coordinator
Meeting Space
Private Party/Events

Spa / Wellness / Fitness

Aromatherapy
Body Wraps
Cardio Equipment
Facials
Fitness Evaluations
Full Service Beauty Salon
Ionithermie Treatments
Jacuzzi/Whirlpool
Manicures / Pedicures
Massage
Mud Therapy
Personal Trainer
Reflexology
Steam Room/Sauna
Thalassotherapy
Total Fitness Program
Yoga/Pilates
Weights (free weights and/or machines)

Golf

Practice Driving Range / Simulator
Golf Driving or Simulator

Special Programs / Facilities / Services

Cell Phone Service
Guest Lecturers / Educational Programs
Special Dietary Needs
Wedding / Honeymoon
Wheelchair Accessible

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