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CLIA's Classroom Training Schedule

  • 4th Quarter Schedule 2009
  • 1st Quarter Schedule 2010

DELIVERING GREAT CUSTOMER SERVICE (15 Credits)
8:30 a.m. - 11:30 a.m.
Great service is the cornerstone of success for any retail business. But providing it is a challenge in today's fast-pace, high-expectation travel marketplace. In this seminar, you'll explore the five emotional factors that drive your clients' service needs, the ten standards of excellence that the best service-providers follow and the leading technologies that can support and enhance your ability to provide superior service.

PSYCHOLOGY OF SELLING (15 Credits)
1:30 - 4:30 p.m.
This program will show you how to read your customers and sell from their perspective. Participants learn how to uncover hidden client needs, apply quality service, reinforce client loyalty and customize their sales techniques to different types of cruisers. You will learn the ten fundamentals to building and maintaining client loyalty in today’s world.

Please CLICK HERE to Register

ALMobile10/13/2009
ALBirmingham12/1/2009
AZTucson - POSTPONED11/17/2009
AZScottsdale 11/19/2009
BCVancouver12/1/2009
CATemecula10/20/2009
CAIrvine ~ SOLD OUT10/22/2009
CAMilpitas11/17/2009
CASan Francisco (Downtown)12/3/2009
CARiverside12/8/2009
CAAnaheim~ POSTPONED12/8/2009
CAWoodland Hills~ POSTPONED12/10/2009
CASan Bernardino12/10/2009
CABeverly Hills12/15/2009
CALong Beach12/17/2009
COWestminster11/3/2009
COColorado Springs11/5/2009
DEWilmington12/3/2009
FLFt. Lauderdale/Dania Beach11/10/2009
FLOrlando11/12/2009
FLPensacola12/8/2009
FLJacksonville12/10/2009
GAAtlanta/Buckhead12/3/2009
LAKenner10/15/2009
MDTowson12/1/2009
MDAnnapolis12/15/2009
MIRomulus11/10/2009
MIDearborn11/12/2009
MOSpringfield~ Cancelled10/27/2009
MOSt. Louis~ Cancelled10/29/2009
NCRaleigh10/13/2009
NCCharlotte10/15/2009
NYLong Island/Melville11/3/2009
NYNew York City ~ CALL CLIA11/5/2009
OKTulsa ~ Cancelled9/29/2009
OKOklahoma City ~ Cancelled10/1/2009
ORMedford ~ Cancelled10/20/2009
OREugene 10/22/2009
TNNashville9/29/2009
TNMemphis - Cancelled10/1/2009
TXSan Antonio11/17/2009
TXDallas11/19/2009
VAArlington12/17/2009
WAOlympia ~ Cancelled12/15/2009
WASeattle/Redmond12/17/2009
WIBrookfield10/20/2009
WIMadison ~ Cancelled10/22/2009

UNDERSTANDING GROUPS - 2nd Edition (10 Credits)
3:30 p.m. - 5:00 p.m.
This program demonstrates how to develop group business as a profit center covering the following subjects: identifying groups and their characteristics, sources for lead development, marketing to groups, working with group leaders, analyzing group potential.

BETTER LISTENING SKILLS FOR BETTER BUSINESS (10 Credits)
7:00 p.m. - 8:30 p.m.
Ever find yourself listening to a client and suddenly realize you have no idea what they've just said? Or read something and, at the end, discovered that you recall nothing? Don't think it's just you. It's happening to everyone. In this essential seminar you'll find out what behaviors you must avoid to protect your ability to concentrate and you'll learn dozens of proven, practical strategies to reinforce your ability to recall, pay attention and really listen.

Please CLICK HERE to Register

ALBirmingham3/24/2010
ARLittle Rock3/23/2010
AZTucson3/30/2010
AZScottsdale3/31/2010
CAWoodland Hills1/13/2010
CAAnaheim1/14/2010
CABakersfield1/19/2010
CAVentura 1/20/2010
CAPasadena1/21/2010
CASanta Rosa1/26/2010
CASan Rafael1/27/2010
CABurlingame1/28/2010
CAFresno2/2/2010
CAModesto2/3/2010
CAStockton2/4/2010
CASan Diego2/9/2010
CATemecula2/10/2010
CAIrvine2/11/2010
CAPalo Alto2/23/2010
CAWalnut Creek 2/24/2010
CAOakland2/25/2010
CASacramento3/16/2010
CASan Luis Obispo3/16/2010
CASanta Maria3/17/2010
CASan Francisco3/17/2010
CASan Jose3/18/2010
CAEl Segundo3/18/2010
CODenver3/16/2010
COColorado Springs3/17/2010
DEWilmington3/10/2010
FLMelbourne1/13/2010
FLDaytona Beach1/14/2010
FLFt. Myers2/23/2010
FLSarasota2/24/2010
FLSt. Petersburg2/25/2010
GAAugusta 1/19/2010
GAColumbus3/25/2010
IDBoise3/3/2010
ILChicago3/9/2010
ILOakbrook Terrace3/10/2010
ILRosemont3/11/2010
INFt. Wayne 1/26/2010
INIndianapolis1/27/2010
KYLexington3/24/2010
KYLouisville3/25/2010
MANewton1/19/2010
MDBaltimore3/9/2010
MIRomulus2/25/2010
MNMinneapolis2/23/2010
NCGreensboro1/21/2010
NCWilmington2/2/2010
NCResearch Triangle Park2/3/2010
NCCharlotte2/4/2010
NJToms River2/2/2010
NJMt. Laurel2/3/2010
NJNewark3/2/2010
NMAlbuquerque3/18/2010
NVLas Vegas4/1/2010
NVReno4/1/2010
NYWhite Plains1/20/2010
NYStaten Island1/21/2010
NYRonkonkoma3/3/2010
NYNew York3/4/2010
NYIthaca3/25/2010
OHDayton 1/28/2010
OHIndependence 3/2/2010
OHAkron3/3/2010
OHColumbus3/4/2010
OHCincinnati3/23/2010
ONMississauga3/10/2010
ONOttawa3/11/2010
OREugene 1/13/2010
ORSalem 1/14/2010
ORPortland3/4/2010
PAKing of Prussia2/4/2010
PAPhiladelphia3/11/2010
PAAllentown3/23/2010
PAScranton3/24/2010
SCColumbia 1/20/2010
SKRegina3/9/2010
TNChattanooga3/30/2010
TNNashville3/31/2010
TNMemphis4/1/2010
TXDallas 1/26/2010
TXHouston/Sugarland 1/27/2010
TXGalveston 1/28/2010
TXAustin2/9/2010
TXSan Antonio2/10/2010
TXHouston 2/11/2010
UTProvo3/30/2010
UTSalt Lake City3/31/2010
VACharlottesville2/9/2010
VASandston2/10/2010
VANorfolk2/11/2010
WASpokane3/2/2010
WIMilwaukee2/24/2010

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