Professional Development

CLIA offers the only cruise industrycertificationscheme for travel agents in Europe. Everyindividual can follow their own e-learning path and gain a cruise certification.

There are three levels of certification available to agents. They must be completed in sequential order, with agents working their way from becoming Accredited, achieving Ambassador status and finally holding the Master Certification with us.

The requirements of each level will differ, and include both online and offline activity, including:

  • RequiredOnlineModules(Compulsory)
  • ElectiveOnlineModules(Selectcoursesfrom a variety of options)
  • ShipVisits
  • Personal Cruise Experience
  • Upload of Original Content


Estimated Completion Time:XXX

  • Oceans of Knowledge–TheCruise Industry and Onboard/Shoreside experience
  • Part 1:Exact course title TBC
  • Part 2:Exact course title TBC
  • Oceans of Opportunity-Sales & Service Content
  • Part 1:Exact course title TBC
  • Part 2:Exact course title TBC


Estimated Completion Time:XXX

  • Elective Online Modules:Learners must choose10 Modulesto complete from the 27 Destination and Specialist Modulesavailable
  • Ship Visits:Learners will be required to register three ShipVisitsto CLIAcruise line shipsthey have made


Estimated Completion Time:XXX

  • Elective Online Modules:Learners must choose an additional 15 Modules to complete from the remaining 17 Destination and Specialist Modules available.
  • Personal Cruise Experience:Learners will be required to register onecruise holiday(a minimum of 5 nights)aboard a CLIAcruise line ship thatthey have taken.
  • Upload of Original Content:Learners will be asked to upload a short cruise-inspired blog, entitled “MyGreatest Journey”. We suggest a minimum word count of 300 words. The piece can focus on a particular port of call, an activity enjoyed onboard the ship or a particular excursion.

We are proud to list our currentCLIA UK & IrelandMasters who have either achieved or maintained their MasterCertificationahead of themoveto We thank them for their dedication to the industry. We aim to update this list quarterly, with the next update due 1stOctober.ADD LIST OF NAMES

Annual RefresherCourses

Once achieved, we ask that you complete an annual Refresher Course with us in order to maintain your status level. The Refresher Course is written each year to ensure you receive a timely update on the latest statistics, trends and innovations of the industry. The Refresher Course will be available to complete from 1stJanuary each year, ensuring that on its successful completion, you can proudly promote your CLIA certification status for the full 12 months.

Please note that the course will only be available to you on 1stJanuary provided the Agency you are affiliated with has completed their Agency Membership payment for the new year.

Has my previous Certification been carried over from

Provided your Certification held on our previous website,, was active as of 12thJune 2020, we will have transferred this status level to the new platform. This was an important requirement of the move, to ensure we continued to acknowledge the hard work and dedication you have shown to your professional development.

Any certification that had lapsed or any work that was left “in-progress” towards a level of certification has not been carried over.

What verification do you require for recording the Ship Visits and Cruises I have taken?

The new platform has a simple process for allowing you to verify your attendance at a CLIA cruise line ship visit, orcruise – simply upload a photo of the Visit/Cruise ID card you were issued, which should clearly display your name, the date andship you are onboard. This proof of attendance will be verified by a member of the CLIA team before it is confirmed as going towards your certification.

Destination Modules

  • Cruising the Eastern Mediterranean
  • Cruising the Western Mediterranean
  • Cruising the Atlantic Isles
  • Cruising Round Britain
  • Cruising the Baltic
  • Cruising Norway
  • Cruising the Eastern Caribbean
  • Cruising the Western Caribbean
  • Cruising Alaska
  • Cruising Transatlantic
  • Cruising Eastern Canada and New England
  • Cruising South America
  • Cruising the Arctic & Antarctic
  • Cruising in the Middle East
  • Cruising the Far East
  • Cruising the Indian Ocean
  • Cruising the Pacific Islands
  • Cruising Australia and New Zealand

Specialist Modules

  • Why Do People Cruise?
  • Choosing the Right Itinerary
  • Emerging Cruise Destinations
  • Emerging Ocean Cruise Destinations
  • Ten of the World’s Hottest Cruise Ports
  • Essential Marketing
  • Attracting Newcomers to Cruise
  • European Rivers
  • Worldwide Rivers